Amidst the announcement of two astronomical heights; the climax of the worst Global financial crisis since 1938, and SpaceX successfully orbiting the first privately launched spacecraft, Rick Jaitley confidently embarked on his continued journey to excel in the insurance industry.
On August 18th 2008, after and illustrious career as an insurance agent, My Insurance Broker was born from a desire to “Simply do the Simple Things Better.” Today, MIB Canada manages over $200+M in premiums, employs over 300 and the dream that Rick began with is still very much alive and growing.
Established as a platform for other agents to deliver better products and services as advisors to their clients, MIB humbly bootstrapped its early years with few market options and a commitment to never leave the office until the responsibilities it promised to its clients were complete.
MIB was built on the business pillars and principals of Honesty, Loyalty, Trust, Care and Commitment. These values were regimented into the foundations of the company, but were also a mantra shared in the home.
One of Rick’s sons joined the business within the first year of its doors opening. Rishi Jaitley still recalls the days he would visit his father’s office as a child and shared “there was one thing that everyone that walked through the doors always reminded me; your father always makes me feel like the most special person in the world.” Whether offering tea, or a shoulder to lean on, Rick never treated his clients as customers, but rather friends. Many of whom are still connected to him in some form or fashion today.
Rishi who now leads the team as the President of My Insurance Broker brings vast knowledge on consumer behaviours and industry trends, along with his expertise in operational management and product distribution.
iinta sat down with Rishi to better understand what it takes to transform a family business into a budding enterprise and continues to drive MIB today.